Managed Service Level Agreement - SLA

Managed Service Level Agreement

Choosing a hosting provider is never easy and it seems to be risky when your IT operation is at stake. We know that the availability of your systems equipment is of utmost importance and entrusting this to Blue Chip is something that we take seriously. That's why we have built our IT services industry's most aggressive Service Level Agreement (SLA) to cover the multiple components that keep your systems up and running.

Blue Chip's flexible SLA is a contract between you, the customer, and us. It defines the terms of our responsibility and money back guarantees if our responsibilities are not met. We want our customers to feel at ease with their decision to move their business to Blue Chip, and knowing that we take your systems uptime as seriously as you do is imperative to us.

The Blue Chip SLA covers three components that support the availability of your service:

Infrastructure

  • We guaranty that data center HVAC and power will be functioning 100% of the time in a given month, excluding scheduled maintenance. Power includes UPS's, PDU's and cabling, but does not include the power supplies on your servers. Infrastructure downtime exists when a particular server is shut down due to external power or heat problems.

100% Network Availability

  • We guaranty that our data center network will be available 100% of the time in a given month, excluding scheduled maintenance. This includes all Blue Chip managed switches, routers and cabling.

Hardware

  • We guaranty the functioning of all Blue Chip managed server hardware components and will replace any failed component at no cost. Hardware replacement and problem identification is guaranteed to be complete within the terms of our flexile SLA.